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Recovering backpacker, Cornwallite at heart, political enthusiast, catalyst, writer, husband, father, community volunteer, unabashedly proud Canadian. Every hyperlink connects to something related directly or thematically to that which is highlighted.

Sunday, 1 June 2014

The Art of Management: Command and Control vs Open and Adaptable






Agile, Scrum, Kanban, whatever - those are all cutesy management buzz-terms, programs or processes that have become as trendy in business as different schools of fighting are in martial arts.  The same holds true for health and wellness systems, schools of cognitive exercise, even policy - what starts off as a system to improve a process becomes a cult, a faith to be practiced in exclusion of all others.

Any practice or series of approaches becomes codified, idealized or set against, it becomes hierarchical, closed and a target for authoritarianism.

Taxonomy gets created that is opaque and exclusionary, meaning that only a few are its masters.  Wall Street, with all its jargon, works the same way as the polling industry current does - smoke and mirrors and assertive personalities.

Penalties for not staying in line or not feeding the management beast need to be established, lest the people get it into their beans that they can accomplish an end goal more effectively or with greater individual benefit (or less loss) than under the current system.  Original sin can only be forgiven one way; only Party A can keep troubles off shores or boots off your streets.

It's common for one person to be set up as the headman, infallible, omniscient, incorruptible and incapable of error.  This is a fiction, obviously, one that takes a lot of internal management and scheming to maintain.  The people that do this propping up of the illusion tend to have a lot of power and a lot of cash; it's in their best interests to keep the fiction alive at all costs.

Of course, all fictions fall when faced with facts; in reality, facts are kind of hard to do away with.  Empire builders can call themselves history's actors, but this is simply another fallacy, one they sell themselves.  We are all but players on the stage.

As reality creeps in on ideological fiction, the stakes get higher, the broken rules or cynical manipulations made to stay in power become more egregious and inevitably, the public becomes suspicious.  It's in people's best interests to know when we're being played for sheep.

This is why command and control always, always fails.  

The people at the top delude themselves when they assume that consequences are things faced only by lesser creatures.  As more and more people at the top look at the bottom with increasing cynicism, the more likely they are to fall into the social traps that opacity inevitably leads to.

Invariably, someone who is not of the elite will come along with a new approach that isn't steeped in tradition and that has no entrenched advocates.  By sheer force of will, through determination, the power of their idea or the charisma of its champion, the people will be exposed to an alternative that strips away the layers of tribal ideology, showing to all that the Emperor is truly naked. 

History's Buddhas or Mohammeds or Jesuses fit into this category.  So do the Martin Luthers, the Martin Luther King Jrs, the Bruce Lees and the Albert Einsteins.

There is no reason why these little people should change the world - they don't belong.  Of course, that's their strength.

History's catalyzers do belong - not to a tribe, an ideology or a culture, but to all people.  They are not common, but they are not Other, either.  What they bring - what they, in particular, bring at a time when people are seeking it - is change.  

This is a key point - there are countless Einsteins or Lincolns or Churchills out there right now, going nowhere, because they were in neither the right place nor the right time.  People need to be open to something different for these diamonds in the rough to have the opportunity to shine.

That's the key.  As we see increasing talk about flat organizations and open government, there's a natural assumption that leadership will come from the top and trickle down to the people. Transparency
 will flow from enlightened leadership.

There's not much precedence for this, but you're welcome to dream.  It's a dream those at the top would love for you to hold on to; when we're dreaming, after all, we're not acting.

The truth is this; management does not and never has had all the answers, nor the best solutions, nor the divine right to rule.  Bosses are not leaders.

Leaders recognize that their role isn't to be Commander-In-Chief, but a conduit for the people.  What they express is a philosophy that, more than anything else, reminds folk that what makes any system work is the equitable participation of all its parts, functioning as a greater whole.

That whole is adaptable, when it is open to change.  

This is the big secret that commanders and the operators who support them conceal, if they're even aware of it themselves.

We don't need them; they rely on us.  They are part of us.

Which is why openness and flexibility isn't something the people at the top can provide the people; it's something we've had all along.  We simply need to own up to that.

Saturday, 31 May 2014

Haters Gonna Hate

haters gonna hate stormtrooper - they hate me for being me at least i don't hate myself.


I know some Holocaust survivors.  Jews, Poles, communist Germans, Danish policemen, people of every rank, station and affiliation.

Every last one of them goes out of their way not to hate - not the people who tormented them and killed their families, not people who disagree with them today, not anyone.

Having been exposed, up close and personal, to the consequences of hate, they know all too well that it ain't worth it.

I think about this as I watch the increasingly personal political attacks happening at three levels of government in Canada and, of course, in so many hot zones around the world.  This is what the Canadian "War Room" people don't get - by dehumanizing their opponents so as to justify treating them inhumanely, they are dehumanizing themselves as well.

It doesn't matter to me whether you're Stephen Harper, Justin Trudeau, Horwath or Hudak or Wynne, John Tory or Olivia Chow or backroom folk or pundits or petty warlords with too many guns and not enough sense.

Hatred is justification for inhuman acts, pure and simple.  When you allow yourself to hate, you lose yourself.  Whatever else you win, your soul withers with each attach you make against your fellows.

Justify it however you want, confabulate your rationale all you want.  

Hating is poisoning yourself and hoping your foe dies first.  This is not how you win - this is how you lose your way.

If you really want to win, don't dehumanize your foes so as to crush them like bugs - understand them.  

Knowledge is not power - empathy is power.  This is why the wise don't self-promote; don't belittle nor fight against.

Friday, 30 May 2014

Radical Management and the Peaceable Revolution




What's fascinating about the process Steve Denning describes is that it sounds an awful lot like Westminster government between Magna Carta and the Reformation.  Parliament was called periodically, but wasn't a permanently present entity - it was called only when it had to be.

As our system of government slides past its best-before date, all kinds of changes are necessary - and all of which will involve a certain level of empowerment and relationship-building with external entities.

That corporations might be now where government was then is pretty interesting, especially as there's a growing voice suggesting old-school capitalism is also past its best-before date.

Change is coming - like a snake shedding its skin, there will be some friction, but in the long run I believe we're going to see government becoming more of a coordination service, the private sector being more pro-social and investing in CSR partially as a way of gaining loyalty by filling the gap left by government.  

To complete the change, people are going to be more engaged - that is, more engaged themselves, but more invited to engage by the people at the top.

Such as is happening already with the Open Community.

It's easy to lose hope, but we're getting there.  Leadership is all about perseverance, after all - it's as true when the people are themselves the leaders.

Tim Hudak and Darwin




It's true - Hudak has a long track record of being obstinate.  He's very consistent that way.

Clearly, for him, the strong survive - the strong hit hard, never waver, maintain traditions unbending.

Too bad Hudak's an economist, not a sociologist - were that the case, he might realize that in evolution, intransigence is a weakness.  It's the ability to adapt that leads to survival.  

#WeAreOpen to Memes!


The endlessly creative Richard Pietro has put together some Open Gov/Open Data memes.  They're pretty funny.

Funny + creative = inspirational.  It makes you feel like sharing, maybe even adding your own spin.

Which is why I'm throwing these into the mix, too:

This Is Sparta Meme -  #WEareopen!!!

The obvious.

Silence of the Lambs - it will make its data machine readable

What? It's got a cute puppy in it...

the hills are alive - the web is alive with open data

You don't need to pin a cloud - you can join in it!

one-does-not-simply-a - one does not simply keep public data closed

Government should not be like Mordor.

I Dont Always - open government? now that is interesting.

We don't always open our data... but we should.  And make it machine readable.

han solo pointing it out - alright govenment let's open this data -  it shouldn't take a rebellion

Or a Peaceable Revolution, if you'd prefer...

Casablanca2 - i think this is the beginning of a beautiful, open government

It's happening, one way or another, so -

Prepare yourself - brace yourself for open government

After all, it's Spring.

See? Nobody Cares - omg!! they're opening up public data! see? they're not worried - why are you?

Will there be some uncomfortable truths revealed?  Yeah.  Be open, be honest, and invite people to be part of the solution - you'll be surprised how well people respond to actual leadership.

Success Kid - got open data solved your problems for you

'Cause no one person, Party, ideology or department has all the answers.  Create entertaining platforms for people to participate in, they'll bring the options to you.

lostlo - systems = live together                                                      silos = die alone

To paraphrase Jack Sheppard - we are all here and we're going to be here, together, a long, long time.  If we can't learn to do the open and collaborative thing, we will keep cycling back to the same problems of economic instability, poverty, bad decisions made with poor data in closed rooms, so on and so forth.

Strong individuals for a strong society.

Open Government supporting a Responsible Society.

These aren't the droids - #Weareopen the change we are looking for

Life on MaRS 1 - Cheap-Seat Politics





A couple easy questions for Tim Hudak, which he'll be no-doubt happy to answer:

1) Which seat would this save?  I'm pretty sure Glen Murray's riding won't be saved (or lost) by whatever happens with MaRS

2) Is the implication that any cabinet-level transaction should either not happen or happen in real-time transparency in the lead-in to an election (that was triggered by the NDP?) - or is Hudak suggesting that the business of Cabinet should always be real-time transparent?

We haven't heard about #OpenGov yet this campaign - Hudak's opened the door to that.

While both the gas plants and MaRS involve real estate, none of the other details match up.  Hudak is counting on people ignoring this fact and only paying attention to his argument.  It's kinda like how he's still solidly behind his discredited Million Jobs Plan.

Nuance doesn't matter where he's concerned - only messaging does.  Messaging he thinks will help him win.

Whoever he tars and feathers along the way is simply collateral damage.

We can break this down into two sections - one, real estate and two, the "bailout."

BAILOUT

I myself am not opposed to an entity with more resources helping one that's falling through the cracks, be it a school and a student or a province and a community.

When I was working for MPP Jim Brownell, the major city in his riding of Stormont, Dundas and South Glengarry, Cornwall, had lost much of its manufacturing base to emerging economies.  The City itself was suddenly lost significant tax revenue and was in a bit of an identity crisis.  They came to Jim Brownell for help.

Jim arranged for a loan the City had received from the province to be forgiven - but to do that, he had to ensure that the same loan package (for downtown revitalization, issued in 1976) was forgiven for every municipality still owing.


It was a big deal - the Premier came down to announce it himself.  Cornwall breathed a sigh of relief - they had a bit of wiggle-room to help them get back on their feet.  That and the Eastern Ontario Development Fund (EODF, also one of Jim's good deeds) have helped bring some measure of stability and even vitality back to Eastern Ontario.

I'm sure Tim Hudak would call that a seat-saving bailout.  He could even hint at the manipulative back-room dealings of people like Jim and I, working our asses off to advocate on behalf of his constituents.

At the same time, if we take a look at the consulting firms that got contracts - or, should he somehow eke out a win, get contracts while he's in office, it would be unfathomable to suggest that he's favouring partisan stooges with massive contracts.

REAL ESTATE

It's casually hilarious what a big deal the Political Right makes about government owning land.  They seem to feel government should go back to its original size - as in, existing solely in the Legislative Building itself.

That's how it started off - Members didn't have offices, they had closets.  Ministries had minute staffs that filled the elegant but small rooms that are now Member offices at Queen's Park.  The reason for this is that Ontario has grown, as have public expectations.  

Could you imagine the Ministry of Health consisting of ten people squished into a small room with poor heating doing analysis on the potential of new drugs or coordinating service delivery across the province?

As it stands right now, a lot of Ministry offices are located in buildings away from the downtown core of Toronto - primarily because of the effort to find cheaper real estate.  Of course, this means that for meetings, presentations and the like, public servants spend oodles of time in transit on Toronto's clogged roads - using taxi chits, by the way, because it's their job to commute back and forth.  The chits are a necessary tool for them to perform their function.

MaRS is walking distance from Maconald Block, where most Ministries are located, and Queen's Park proper.  If you take the subway, you can even get there underground.

If you can consolidate government offices in one, accessible space, reducing the need to pay rent elsewhere and get rid of all the chit-problems, there could very well be value in this.  I don't know one way or the other what the fine print of the deal or the cost offsets are, because I haven't looked at it.

Neither has Hudak, but that's not stopping him.  He has proven, time and again, that the facts don't matter - only his argument does.


This isn't the first time - not even in this election - that Hudak has jumped on a talking point he feels serves his partisan interests without stopping to check the facts.  When he's proven to be wrong, as happens a lot, he doesn't stop, consider, apologize and adapt - he bristles and attacks.


With so many contentious, even volatile issues emerging in Ontario right now, it doesn't take much to guess what kind of public response his my-way-or-the-highway leadership would have. 

Hudak can keep on tilting at windmills and raging against MaRS - when he comes to his sense, we'll be waiting for him back here on planet earth where real problems still require real solutions and leaders with the common sense to think solutions through.