Civic Literacy.
Community Engagement.
Political/Managerial SEL/HR Training.
Connectivity.
Shared Solutions.
These are the core things I work on. I work on them with a host of partners in the government, not-for-profit, private and grassroots level. Thanks to this multi-lateral engagement, I get to see trends and emerging patterns that perhaps others don't.
In all of this, I know, is the potential for a comprehensive strategy that does in practice what everyone is talking about in theory - Open Gov, Open Data, engaged public and a focus on solutions, not problems taking advantage of the latest in technological developments and understanding of how all this stuff works at the cognitive level.
The Peaceable revolution, as it were.
I spent an hour or so this morning trying to frame the various pieces into tiers, which could also be strategic phases.
It's a rough sketch, mind you - not a reflection of everything I know of what's being done out there. But I don't know anyone else currently trying to connect the dots this way.
Would live your thoughts in the comments.
SYSTEMS NOT SILOS: Planning for a Healthy Society
OBJECTIVE: A healthy society
-
Increase civic literacy
-
Individual/community empowerment
-
Cost savings through proactive training/supports
rather than reactive services
|
PROACTIVE
|
REACTIVE
|
|
-
Social-emotional learning
-
Self-regulation
-
System navigation training
-
Solution co-design
-
Train-the-trainer
-
Empowerment
-
Emergency Preparedness
-
Crisis avoidance
|
-
Focus on disincentives (punishment)
-
Tough-on-crime
-
Service reduction to force self-reliance
-
Siloed service imposition
-
Service provision
-
Management
-
Emergency response
-
Crisis response
|
Management
is giving a man a fish
Leadership
is teaching people to fish
RESULTS:
-
Improve social outcomes at all levels (more
engagement/empowerment at the bottom, less expense/concern at top)
-
Improved resource usage (less money on more
expensive, reactive services and institutions;
-
more resources on less-expensive, proactive
training and supports
o
Overall result – reduction in service costs
-
Less focus on staying afloat; more attention on
getting ahead
o
Improved delivery, innovation, out-facing
solutions and opportunities instead of in-facing management and response
TIER ONE – The
Grass Roots
Target: Priority
Neighbourhoods
Marginalized
Youth
Youth in general
Locations: Centres of engagement (Riverdale Hub,
Lawrence Heights TCH youth rooms,
classrooms),
online
Process: Co-identify reality, needs,
programs and products (ExhibitChange, Swerhun, DezTO)
Programming: Civic literacy
Advocacy training
Emergency preparedness
Crisis response
Entrepreneurialism
Issues exposure and
engagement
Partners: Why
Should I Care, Samara, Exhibit Change, Riverdale Hub, Break the
Cycle, etc.
Focus: Government
system navigation, how to start businesses, how to engage
with justice
system, how the political system works and how to
influence it,
emergency preparedness, stress management, problem
solving, etc.
(starting list, consult with communities for more)
Products/Resources: Brochures (infographic)
Apps
Websites
(aggregates, portals,
Videos
(short, educational)
Courses
“Speed
internships” – peeks inside the operation of various services
Interconnectivity: Mass-individualization;
create basic framework that allows for
individual/community
variation, but sharing of best practices across the
board
TIER TWO – Community
Groups/Not-For-Profits/Private Sector Partners
Target: Community
Groups (LHION)
Not For Profits
Private Sector
Partners (Corporate Social Responsibility)
Locations: Community Centres, Public spaces,
online
Process: Map existing
services/providers/physical space assets
§
Understand the landscape
§
Identify duplication, gaps, overlaps and
opportunities
§
Start local, grow big – case-study communities,
individually then compare and contrast
Co-identify shared objectives, existing/potential
partnerships, preferred tools and approaches
¶ Build on Tier One
engagement
Programming: Public/Private/NFP/Grassroots interface
Community action and
engagement plans
Capacity building,
awareness building
Design thinking
training for team members in inter-sectoral sessions (Exhibit Change)
Partners: Many
possibilities; build on Tier 1, plus internal/facilitative capacity
Focus: Identifying
existing lateral consultation processes and improving
opportunities
for collaborative engagement/shared solutions
Products/Resources: Partner profiles with tags
(identify who doing what in what space)
Online
portals (Centre for Civic Engagement)
o Coordinative
tools allowing for one-stop shop access to network community engagement
groups/peer updates/events calendars
Best
Practice sharing, peer support tools
Courses/update
briefs between organizations
o Association
of associations/CSI-style engagement sessions
Interconnectivity: Build a practical
community of service providers
TIER THREE – Government
Service Providers
Target: Specialized
service providers (UNISON, TCH, Ontario Service Centres, police, etc.)
Funding bodies
(Trillium)
Service
aggregates (LHINs, school boards)
Locations: Community Centres, Public spaces, online
Process: Map existing
services/providers/physical space assets
§
Understand the landscape
§
Identify duplication, gaps, overlaps and
opportunities
§
Tag and track funding ($$ heat map)
§
Start local, grow big – case-study communities,
individually then compare and contrast
Co-identify shared objectives,
existing/potential partnerships, preferred tools and approaches
Co-identify reality, needs, programs
and products for superior internal and collaborative processes (ExhibitChange,
Swerhun, DezTO)
¶ Build on Tier One and
Two engagement
Programming: Briefing of Tier One and Two findings and
progress
Design thinking
training for team members in inter-sectoral sessions (Exhibit Change)
Issues education
presentations (WSIC, but from the problem-owners up)
Tier 1, 2, 3
hackathon?
Partners: Build
on Tier 1 and 2; facilitators (Exhbit Change, Swerhun, CTI)
Focus: Understanding
system access and efficacy from the ground-up
Understanding external
perceptions of how the system works
Systems building
Products/Resources: Reports/audits on
service/communities by grass roots
Websites
(aggregates, portals – OpenGov)
Videos
(short, educational, by Tier 1 and 2 participants)
“Take
your service provider to work”
o Opportunities
for service providers and planners to see service access from the side of the
individual up
Interconnectivity: Expand on existing
Open Government activities
TIER FOUR – Policy
Makers (Senior Bureaucrats and Politicians)
Target: Elected
Officials (Councilors, MPPs, MPs)
Ministers,
Parliamentary Secretaries/Assistants
Deputy Ministers
and appropriate Assistant Deputy Ministers
Political staff
Locations: Their offices, the impacted
communities, online
Process: Co-identify reality, needs,
programs and products (ExhibitChange, Swerhun, DezTO)
Programming: Education and advocacy campaign (direct and
indirect)
Partners: Key advocates from Tier 1 and 2 to carry shared message,
evaluation, suggestions and expectations forward
Focus: One voice, one strategy – shared solutions that
serve the interests of the whole pyramid (fostering a Healthy Society)
Policy
recommendations and timelines; how Tiers 1 – 3 will assist
Products/Resources: Advocacy products
Information
sessions
All web
activity, videos and products from tiers 1 - 3
Opportunities
for direct engagement
Interconnectivity: Policy wins,
community wins, shared solutions
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