Not the Party, not the Leader, not the Prime Minister - the people.
When we put ideology first, we fail. When insiders design the programs they want to see, we fail.
We've been failing a lot lately in our system - which is why apathy has become so rampant.
It's time we get our priorities straight. We have to stop expecting someone else to do it for us.
The “User” is the Citizen, Not the Federal Agency
Those in government who don’t understand just how much implementation matters to the ultimate success of their policies are doomed to create terrible user experiences for citizens. Government has long gotten away with this because there is no alternative, and people are forced to get through whatever awful application or service is provided. It is all too easy to forget that there is an alternative: it’s called apathy, distrust of government, and a failure of the goals of the programs that policy makers set out to achieve.
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