During a February 2012 interview with the US National Transportation Safety Board, Allan Baumgartner, the company's new control room operator, admitted that hostility, poor training, favoritism, and chronic staffing issues all played a role in the largest and costliest freshwater spill in the U.S. Midwest.
Internal competition, a lack of training, favoritism, etc? I think there are more than a few examples of how that story is playing itself out across the board, and has before.
The solution isn't more silos or greater top-down management. The solution is proactively and collaboratively thinking ahead.
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